Issues with Charter Communications?

Residents of West Boylston may contact Charter Communications when they are having issues or difficulties with their cable television service.  But not every contact is characterized and reported as a "complaint".

What can Charter customers do if they have been unable to resolve to their satisfaction issues that they have referred to Charter customer service?
In response to concerns about customer service and the reporting of customer complaints, Charter has indicated interest in quickly resolving consumer complaints and has indicated it will do so, and consider it for reporting as a complaint, if a customer is dissatisfied and does one or more of the following:

1)  Call Charter customer service to indicate the dissatisfaction, and if not satisfied with the response, specifically request that the matter be escalated to the next level to be resolved. (Others have indicated that just calling customer service on repeated occasions does not seem to be effective in resolving issues.) The Charter Customer Service number is 1-888-438-2427.

2)  Call the Massachusetts Department of Telecommunications and Cable (Consumer Division) at 617-305-3531 or 800-392-6066 to express your concern.

3)  Submit complaint in writing to the CTAC/Town Administrator’s office requesting that the concern be forwarded to Charter.