Do you or someone you know have an outstanding balance with NSTAR and are having a hard time paying this bill off? In these difficult economic times many people find themselves in this situation. Below is some information from NSTAR about a new program designed to forgive past due balances.
Leon A. Gaumond Jr.
Town Administrator
NSTAR is pleased to offer a new Arrearage Forgiveness Program for qualified customers. This program is designed to assist customers with past due electric and/or gas bills. NSTAR will forgive past due balances over a period of time if the customer pays the agreed monthly budgeted bill on time.
How the Arrearage forgiveness program works:
- Applicant must have an active utility account.
- Applicant must be the customer of record.
- Applicant must be on NSTAR’s Discount Rate*.
- Customer account must have an outstanding NSTAR arrears with a minimum of $300 and be sixty (60) days past due.
- The monthly payment amount will be based upon past usage and previous bills.
- In the event a customer applies, qualifies and receives fuel assistance, NSTAR will reduce the monthly budget based on benefits received.
- Every month NSTAR receives a customer payment by the due date, NSTAR will forgive a portion of their past due balance. NSTAR will continue to do this until the arrears are paid.
For example:
Customer has outstanding balance of $1000
Average monthly bill is: $50
Customer pays monthly payment of: $50
Arrearage Forgiveness Program Pays: $100
HOW TO ENROLL?
A customer is advised to call 1-866-315-2496 and be connected to a highly trained NSTAR Call Center Representative. Our representatives will explain the program in detail making sure customers fully understand before enrolling.
*If you are currently eligible for fuel assistance, or are receiving one of the following benefits, you may also be eligible for NSTAR's Discount Rate: Supplemental Social Security Income, Transitional Aid to Families with Dependent Children, Emergency Aid to Elderly, Disabled and Children (EAEDC), Food Stamps, MassHealth Basic, Standard, Essential, Prenatal Limited, Senior Buy-in or Buy-in, Low Income Home Energy Assistance (LIHEAP)**, Head Start**, Free/Reduced School Lunch or Breakfast Program**, Mass Veterans Benefits**, Dependency and Indemnity Compensation for Surviving Spouse or Parents of Veterans**, Improved Veterans Disability Pension**.
**Eligibility letter required.
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